Steve Servantez

Senior IT leader in Southern California specializing in building and leading enterprise scale support organizations.

Adaptable IT Executive passionate about building high performing teams that support enterprise-wide organizations. Experienced building enterprise scale IT organizations that perform at high levels of productivity through constant continuous improvement. Extensive knowledge in Datawarehousing & Business Intelligence; built and led centralized support organization for a Fortune 50 DW & BI Global Data Management organization. MBA paired with hands-on technical experience result in proven success in:  -        Launching Corporate-wide, global IT Solutions  -        Building operating model and leading high performing teams  -        Customer-centric support services while balancing budgetary requirements  -        Continuous Operating Improvement  Known as a resourceful leader cultivating an environment based on trust and strong cultural values. Engage, retain, and motivate team members to deliver uncompromising levels of technical support. Continually successful in fostering innovative ideas, gaining buy-in, and investment in strategies put forth.

Director, Global Data Management, Service Operations at Pfizer

2002 - Present

Accountable for Support, Operations, and Solution Maintenance of enterprise-wide data management systems. Led a team of ~200 total resources (colleague and contractors), onshore and offshore with an annual budget of nearly $20M.

Manager, Unix & Oracle Technical Services at GERS Retail Systems

August 1992 - February 2002

Led a team of senior technical support analysts supporting 350+ customer implementations worldwide. In addition to support, we also provided the following services to our customers: New System Implementations Application Upgrades OS (Unix) and RDBMS (Oracle) DBA Support and Upgrades Performance Tuning and Optimization Capacity Planning & Management System Upgrades DBA & System Administration Training

University of Southern California - Marshall School of Business

2006 – 2008

Executive MBA

University of Arizona

1989 – 1992

BSBA

Concentration: Management Information Systems

Western New England College

1988 – 1989

Business

Family, Running, Half Marathons, Woodworking, Music, Photography